Q1:
What shipping method can I choose? How can I get tracking information?
 
A1:
1) We use nationwide courier (JNT, PIGEON & POSLAJU).
2) International courier (ARAMEX, MAScargo, EMS, DHL, Piegon and GDEX).
3) Dispatch delivery person for cakes.
The whole process will be email to customer with tracking code provided.
4) Same day delivery is available within 15km radius within Petaling Jaya and is totally free delivery. Order need to be made through AirAsia link under French Macarons by Macaruun.com.
 
Q2:
What is the delivery time? What is the best solution if can’t get my order in time?
 
A2:Different countries have different delivery time. Normally it’ll be delivered within 2-7 days, but it could also be longer than estimated by many factors especially for International shipping. In case you can’t get your order in time, please contact us for further assistant, our support team will guide you and help to resolve the problem.
 
Q3:
What happen if my item is damaged due to late courier?

A3: If the item is damaged due to courier issue please contact us at support@macaruun.com or our customer service chat. Rest assured that we will take fully responsible for any proven damaged due to courier service mistake and will follow the refund and exchange procedure from https://macaruun.com/refund_returns/ policy.
 
Q4:
Will the products still be fresh due to late courier for several days?
 
A4: Our bakers ensure freshness in every food produced as we baked fresh daily. With high quality and premium ingredients used,  after going through the RND process, the food baked (French Macarons, meringue kisses, pretzel and dried tarts) can last within months either kept in room temperature or chilled in freezer. 

Please contact us at support@macaruun.com or our customer service chat if you have any other enquiries regarding the shipping policy for further assistance. 
WhatsApp Image 2021 05 02 at 10.24.06 1
Q2: How do we pack to ensure the safety of the package? A2: We ensure the safety of every package by sealing with air tight container and bubble wrap.
WhatsApp Image 2021 05 02 at 10.24.06